Listen to the Episode Below (00:22:18)
198: Net Promoter: The Go-To Metric for Customer-Centric CFOs, Rob Markey, Partner, Bain & Company
As more CFOs become tasked with not just reporting growth but driving it, few metrics have grown in popularity among finance leaders more than the 12-year-old Net Promoter Score. Join us when Rob Markey, Partner, Bain & Company, helps us chart the metric's evolutionary path, from its humble origins inside Bain to fueling the rise…