Listen to the Episode Below (00:12:49)
211: Exposing the Customer Opportunity, Neil Jain, Partner, Waterstone Management Group
“What we see happening is a shift to a different set of metrics that complement the traditional metrics that companies report, but which have more emphasis on the top line, rather than EBITDA or cash flow,” commented Jain, who quickly listed customer acquisition costs, lifetime value of a customer, and recurring revenue as three…