Marty Moore, CFO, C2 Education …
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199: Calculating Lifetime Customer Value, Marty Ostermiller, CFO, Hirevue
As more CFOs become tasked with not just reporting growth but driving it, customer success metrics are becoming increasingly popular, and no one group of finance leaders is more customer success …
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199: Marty Ostermiller, CFO, HireVue
THE CUSTOMER-CENTRIC CFO SERIES (PART 2) …
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As More Midmarket CFOs Sharpen Their Customer Focus, More Are Smitten with the Cloud
A business realm long populated by headstrong entrepreneurs and family-owned businesses, the middle market is experiencing a wave of technology adoption that seems intent on further upending the …
198: Net Promoter: The Go-To Metric for Customer-Centric CFOs, Rob Markey, Partner, Bain & Company
As more CFOs become tasked with not just reporting growth but driving it, few metrics have grown in popularity among finance leaders more than the 12-year-old Net Promoter Score. Join us when Rob …
198: How the Net Promoter Score Became the Metric-of-Choice for Customer-Centric CFOs
THE CUSTOMER- CENTRIC CFO SERIES (Part 1) Rob Markey, Partner, Bain & Company …