Kiavi’s pivot revealed two distinct customer segments—first-timers and high-volume professionals. Michael Bourque helped steer the company toward redesigning acquisition, service, and experience around each group using disciplined unit-economics. When the business remained unprofitable, he supported the move of operations from costly San Francisco to Pittsburgh.
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Now Watch the Complete Episode Featuring CFO Michael Bourque of Convera
Crisis-Tested Finance In Volatile Markets | Michael Bourque, CFO, Convera
Convera CFO Michael Bourque traces a finance journey shaped by GE’s intense rotations, a crisis-laden public mortgage chapter, and scaling tech-enabled lending before leading a global B2B payments network. He emphasizes understanding how a business truly makes money, from go-to-market motion to unit economics, as the foundation for influence. Crisis at Ocwen sharpened his ability to stay calm under regulatory fire while protecting employees and counterparties. At Kiavi, segmenting customers and driving toward cash-flow positivity taught him to control destiny in volatile markets. Today at Convera, he focuses on cross-border payments, FX risk management, and practical AI adoption company-wide today.
| CFO’s Strategy Playbook |
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| • Start with how the business makes money. |
| • Translate complexity into clear, actionable unit economics. |
| • Use crisis pressure to sharpen calm decision-making. |