Listen to the Episode Below (0:47:20)
1092: Balancing Mission, Margin, and Market Share | Steven Miller, CFO, Warby Parker
It was Friday the 13, in March 2020, and Steven Miller was staring at a suddenly irrelevant budget. Hours earlier Warby Parker had shuttered every one of its 280 stores to protect employees and customers. “Remember that plan we just approved?” he asked the leadership team. “Forget it.” In its place he introduced PAR—Pause, Adjust,…