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From Legacy Telecom to Cloud | Brian McClintock, CFO, Fusion Connect

From Legacy Telecom to Cloud | Brian McClintock, CFO, Fusion Connect

A Finance Strategic Moment

Early in his career, Brian McClintock walked into a $12 million‑EBITDA telecom—only to discover within 60 days that it was actually losing $1 million a month. Reflecting on that moment, he explains how relocating, digging into the numbers, and telling private‑equity owners the hard truth set the stage for a radical turnaround..

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Now Watch our Complete Episode Featuring CFO Brian McClintock of Fussion Connect

Fusion Connect CFO Brian McClintock recounts his path from credit collections to serial turnaround leader in telecom. He describes discovering a million‑dollar monthly loss just 60 days into one assignment, orchestrating an acquisition to restore profitability, and converting the deficit into $1 million EBITDA gains within a year. Now guiding Fusion Connect’s shift from legacy telecom to cloud communications, McClintock stresses bookings‑minus‑churn, customer NPS, and data‑rich dashboards discussed at every all‑hands. He favors American‑based service teams to differentiate in a saturated market and leverages AI tools like Microsoft Copilot to redirect staff from repetitive tasks to higher‑value customer work and innovation.

CFO Strategy Playbook

  • Calmly turn deficits into data‑driven action.
  • Prioritize bookings‑minus‑churn and customer experience metrics.
  • Leverage AI to redeploy talent efficiently.
1089: Reinventing Operations for Lasting Impact | Brian McClintock, CFO, Fusion Connect

Filed Under: Video Episodes Tagged With: AI integration, business turnaround, cloud communications, customer experience, customer satisfaction, financial metrics, financial modeling, financial strategy, KPI tracking, M&A activity, operational efficiency, private equity, remote work, Telecommunications industry

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