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198: How the Net Promoter Score Became the Metric-of-Choice for Customer-Centric CFOs
THE CUSTOMER- CENTRIC CFO SERIES (Part 1) Rob Markey, Partner, Bain & Company
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It wasn’t too long ago that IT spend as a percent of revenue was the time-honored metric of choice among finance executives determined to keep their firm’s IT spending within the light of day. In fact, many finance chiefs arguably still rely on the metric to provide a quick snapshot of their firm’s appetite for […]