This discussion was released on Episode 546 of the CFO Thought Leader Podcast
CFOTL: It seems to us that many finance leaders are not as focused on workforce challenges as they are perhaps with measuring customer retention and other customer-related areas. I was wondering if you wouldn’t mind sharing some thoughts on my observation?
Burrin: Well I think first of all, while CFOs are well connected with HR and understand some of the ongoing operational issues within HR, there’s a fundamental change that’s happening within HR itself. Instead of HR just being focused on HR processes and trying to effectively operationalize those and using software to do that. There’s a bigger fundamental shift going on in business, which is less about worrying about HR transactions, but more about worrying about your employees and really providing an environment where your employees can thrive. Now, why is that so important? Well, it’s so important for a number of reasons. First of all, if you’re providing really great experiences in the workplace, you are going to get people more motivated, better engaged and your performance goes up, but equally important that also provides positive feedback in the marketplace.