198: How the Net Promoter Score Became the Metric-of-Choice for Customer-Centric CFOs THE CUSTOMER- CENTRIC CFO SERIES (Part 1) Rob Markey, Partner, Bain & Company Listen to the Episode Below (21:21) 0.75x 1x 1.25x 1.5x 2x 0:0021:21 198: How the Net Promoter Score Became the Metric-of-Choice for Customer-Centric CFOs Apple PodcastsGoogle PodcastsPlayer EmbedShare Leave a ReviewListen in a New WindowDownloadSoundCloudStitcherSubscribe on AndroidSubscribe via RSSSpotifyWhere to ListenSurveyLinkedInLinkedIn