The CFO as Master of Measurement
“The CFO needs to bring measurement back under control and provide clear guidance about its meaning. Managers at every level only need six or seven measurements. Measures should relate to purpose and strategy and be used to enable local managers to learn and improve. They should not be linked to targets, otherwise managers will change their behavior, taking actions to meet those targets instead of more value creating alternatives. …” — Jeremy Hope
1. What measurements have you replaced within your organization and why?
2. How did management at first react to the change?
3. How are new measures helping to change behaviors within the organization?